Waugh & Co Waugh & Co Logo Waugh & Co Solicitors,
4 Mill Green Business Estate, Mill Green Road,
RH16 1XQ Haywards Heath,
West Sussex,
reception@waughandco.co.uk 01444451666
Waugh & Co Logo

Providing Legal Services Since 1840


Waugh & Co is a partnership whose office is at 4 Mill Green Business Estate, 4 Mill Green Road, Haywards Heath, West Sussex  RH16 1XQ. 

A list of the Partners may be inspected at the above address.

Waugh & Co is authorised and regulated by the Solicitors Regulation Authority and we are required to comply with the Solicitors Code of Conduct 2011 as amended from time to time.

The firm hold professional indemnity insurance cover with Zurich Insurance company.

Our Solicitors Regulation Authority number is 57400.

This website is for guidance only and appropriate legal advice should be sought in any particular circumstances.

Waugh & Co take very seriously the responsible use of personal information collected via its normal business activities. The extent and type of information we receive from you depends on the information you provide to us during the course of any legal work we carry out for you.

We will respect your privacy and will use your personal information in accordance with this policy. This policy applies to information about individuals who are living and identifiable only. If we intend to use your personal information to inform you about other services, we will give you the opportunity to accept or decline to receive this information.

Information that we hold and process

From our legal work – When you enquire about legal work, or become a client of our firm, we will require information from you to confirm your identity. All information that we require will be specifically set out in our individual communications with you.

From any third party – We may receive information about you from third parties e.g. courts, regulatory bodies, estate agents, medical professionals, other advisors and anyone else connected to your matter. If you are involved in any dispute or transaction with a client of ours, we may receive information about you.

Use of information

We use information for the specific purpose(s) for which it has been received. Some examples are:

  • To provide you or our clients with legal services, or information about our legal services
  • To comply with our legal and statutory obligations
  • To respond to your enquiry
  • To verify your identity
  • To consider any application for employment you have made
  • To respond to any feedback, query, request or complaint
  • To seek your views on our services

We also use information for the general purposes of:

  • Administration of our business
  • Enforcement of our legal rights

We do not use any information obtained via cookies to identify you personally.  This information is used only for the purposes of and improving the user-experience for website visitors.

Our processing grounds

We rely upon the following grounds for processing your information:

  • Consent
  • Performance of a contract
  • Compliance with a legal obligation
  • Vital interest of the data subject
  • Public interest
  • Our legitimate interests

Not every ground will automatically apply to your information, as the grounds for processing will be specific depending upon each individual circumstance.

Wherever we process any special category of information, we will have a further lawful basis for processing this information. Special category information includes: racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of uniquely identifying any individuals, data concerning health and data concerning any individual’s sex life or sexual orientation.

The lawful basis for processing the above special categories of information may include:

  • Where you have given consent
  • Where it is a necessary obligation connected to the field of employment
  • Where it is a necessary to protect vital interests of you or another
  • Where the special category information is made public by you
  • Where it is necessary to establish, exercise or defend legal claims
  • Where it is necessary for reasons of substantial public interest

Our marketing activities

If you are a client of ours, we may contact you to send you information about services that may be of interest to you. This is part of our legitimate business legitimate interests. We will give you the opportunity to either accept or decline to receive this information. If you change your mind at any time, please let us know.

Automated Processing/Profiling

We do not undertake any automated processing or data profiling.

Disclosure of information

We will hold information in a variety of formats including electronic and/or hard copy.

We will take all reasonable precautions to keep information secure. We will comply with the Data Protection Act 1998 and all subsequent data protection legislation.

We may disclose information to other relevant parties where we are working on a matter for any client or to whom we refer any client for further advice.

We may disclose information where we are under any legal or regulatory obligation to do so.

Protection of information

We have various measures in place to minimize the risk of any information breach. This includes seeking equivalent protection of information measures from any third party organisations that we share information with.

Retaining information

We will retain information to comply with legal and regulatory obligations. If you become a client you will receive details of our archiving and information destruction procedures in our individual communications with you.

Your rights

You have certain rights in relation to your personal information, these include the rights to: be informed, access, rectification, erasure, restrict processing, data portability, object and not to be subject to automated decision-making including profiling. These rights will not apply in every case or in relation to all the information that we may hold about you. If you seek to assert any rights with us, we will consider and inform you if the rights will apply or not.

If you make any request to us in relation to any rights, we will respond within the applicable statutory time limit. If we do not know your identity, we will ask you to provide information to enable us to establish your identity.

Future changes

As data protection law and practice changes and develops, we will update our policy to comply with sector-specific good practice and our legal and regulatory obligations.

How to contact us

If you have any questions or comments about our policy or how we use your information, please contact Waugh & Co.

Client Testimonials

Great staff and attention. Professional and approachable Mr Ar West Sussex
The team are efficient. I have dealt with the firm for several years and have had no cause to go elsewhere Mrs Lr Haywards Heath
Lovely team, easy to talk to Mrs Mr Haywards Heath

In view of the current circumstances regarding Covid19 and in line with government advice a number of our staff are working remotely at present however all our lawyers can still be contacted via their usual telephone and email contact.  

We have a well-established and secure home working programme which ensures we can continue to deliver a high level of client service.  We are also able to offer a video conferencing facility or if preferred are happy to make suitable arrangements to enable meetings to still take place if necessary whilst abiding by the current social distancing guidance.   

A reduced team remains in place at our office in Haywards Heath to order to help support clients.  We are therefore able to continue to provide all of our normal services so please do not hesitate to contact us if you require any advice or assistance.